Silverlinks is delivered in several areas across England. We also support a national helpline for older people , EAC FirstStop . Click on the map location markers for contact phone numbers for each area or see below for more detail on each location.
Bristol/West of England
West of England Care & Repair (WECR) have been running a Silverlinks project in Bristol, North East Somerset and South Gloucestershire since 2012, when it began as one of the three Silverlinks pilot projects. The Silverlinks volunteers are very active and carry out many different activities, including supporting older people who are thinking about moving or having adaptations or repairs to their home. They also visit older people’s groups to do talks about housing in later life and share their own experiences with other people. As well as this, the volunteers also like to attend various events and other local places such as churches, garden centres etc with the WEC&R stand, where they can talk to older people about their housing situation and can give out information about WECR services that are available to help them such as the handyperson service.
Contact: Nia Hall
0300 323 0700
Nottingham & Nottinghamshire
The Silverlinks initiative in Nottingham & Nottinghamshire is delivered by Age UK Notts, and covers both the city area and the County. The project is run alongside the Housing & Care Options Service, which provides information and advice to older people who are facing times of decision about their living situation.
A key feature of the Nottinghamshire project is the links with healthcare. The Silverlinks volunteers visit hospitals and medical centres to talk to people who may be experiencing issues around their housing, especially at times of crisis such as a stay in hospital or the onset of a disability or illness.
Contact: Mary Clark, 0115 859 9261
In Northumberland, Silverlinks has been in place since 2014. Volunteers are older people who are able to give time to talk to other older people who are facing decisions about their housing. Most of the older people that talk to a volunteer are people who have contacted the Age UK advice line. They are then referred to the Housing Options & Social Care Options Adviser who links them with a volunteer and provides additional information & advice if needed. Due to geography of the area, the volunteers are each focussed on a particular geographical area or local town within the county.
A feature of the Silverlinks project in Northumberland is the three conferences for older people that are arranged each year. These are held across the region and enable older people to come along and see what services are available for older people in the area, in terms of their housing and care.
Contact: Lisa Mordue, 01670 784 800
Age UK Wigan Borough delivers Silverlinks projects alongside their Housing Options Service. Margaret McCann, the Housing Options Adviser, advises older people on their housing options. She works with older volunteers who are able to provide information and advice to other older people and help them to talk through their decisions based on their own experience. The overall housing options/Silverlinks service is also part-funded by the local council and a housing association, as the value of such a service is widely recognised.
Contact: Margaret McCann, 01942 615882
Silverlinks in Cornwall is delivered by Cornwall Council, within their Home Solutions Team.
The Home Solutions service gives information and advice to those people who have issues with their housing, and Silverlinks provides an additional dimension to this service, helping to support older people who are facing times of crisis. The team also give talks and information sessions to older people, eg older people’s groups or at medical centres. This ensures that older people have information about possible housing options and are able to think ahead about their options before they reach a time of crisis, knowing where to go for information and advice when they need it.
Contact: Emily Ellis and Anne Hawkey, 01872 224707
West Cumbria is a new project, beginning in April 2016. It is being delivered by Age UK West Cumbria, and run alongside the housing options service. Further information to follow.
Contact: Jac Fleming
08443 843 843
The Silverlinks initiative in Preston has recently begin (April 2016) and is being delivered by Preston Care & Repair . As well as Preston, the project covers South Ribble, West Lancs and Chorley. Further information to follow.
Contact: Laura Holmes
Silverlinks in Rochdale is delivered by Haywood, Middleton and Rochdale Circle (HMR Circle) , a membership-based organisation for older people, which aims to connect older people, provide social opportunities and access to practical help for living independently.
Contact: Mark Wynn
Silverlinks began in Warwickshire in early 2017. It is delivered by Age UK Warwickshire.
Contact: 01926 458100
In Hackney and the City or London, MRS Independent Living deliver the Silverlinks work. The Silverlinks project in London began in April 2017.
MRS Independent Living deliver the Silverlinks initiative in London. MRS have delivered talks on housing & care options in Hackney and
MRS are delivering Silverlinks alongside their digital inclusion project. Volunteers are taught how to access the internet and find information about local housing and care services. They then share this information and show others how to use the internet to access advice & support.
Contact: Terry Bednall
0330 380 1013
The Silverlinks initiative began in Rochdale in December 2016, delivered by voluntary organisation Heywood, Middleton and Rochdale Circle (HMR Circle). Circle delivers services to older people in the area, including activities, trips and advice & information.
CareNetwork is a volunteering organisation that delivers Silvelrinks in South Cambridgeshire. It was originally set up as a partnership between Cambridgeshire County Council
In Knowsley, the Knowsley Pensioners Advisory Service (KPAIS) are delivering Silverlinks as part of their Advocafe project. Advocafe provides information & advice for older people, along with an advocacy service which is delivered at different community venues in a café environment across the local area. Silverlinks funding has allowed them to extend their offer to include more housing & care information within the Advocafe and to deliver Housing & Care Options in Later Life talks.